MAVIC® Product Protection Plan (MP3)
MAVIC offers this additional MP3 warranty on its products purchased from an
authorized MAVIC retailer or distributor for 2 years from date of purchase by
the initial user, under the conditions defined below. In order for this warranty
to be valid, the MP3 program must be purchased simultaneously with the corresponding
products and registration must be completed. In order to make a claim under
this warranty, the consumer must keep proof of purchase of the product and of
the MP3 program, including the date and the name of the authorized dealer, and
comply with the prescribed procedure
In the event of an MP3 claim, MAVIC's sole obligation under this warranty is
to repair or replace, at its option, the defective part or product.
Moreover, in some countries, MAVIC is obligated to ensure any legal warranty
defined by law for the consumer's protection. In this respect, in France, MAVIC
ensures legal warranty against hidden defects under the conditions and limits
of articles 1641 and following the "Code civil."
LIMITS OF MP3 WARRANTY
This warranty does not cover normal wear and tear or damage resulting from
shipment, storage, failure to follow the user's guide and/or recommendations
for use, improper assembly or assembly with incompatible products, poor maintenance,
misuse, modification or alteration of the product. Accidents, unintentional
shocks or crashes which occur while riding are NOT excluded from the MP3 warranty.
The conditions of the Mavic warranty, including those applicable to product
conformity, do not apply to products purchased from outlets other than retailers
authorized by Mavic. This warranty is not transferable and is only applicable
to the initial purchaser.
This warranty does not cover parts that are subject to wear in normal use, such
as the braking surfaces of wheel rims (if a rim braking system is used), brake
pads, bearings, pawls, rear derailleur jockey wheels, batteries…
This warranty does not cover products repaired or serviced by anyone other than
Mavic After-Sales Service personnel or Mavic's representative in the country
This warranty does not cover products whose serial numbers or identification
have been erased, damaged or modified.
This warranty does not cover "Spécial Service Course Mavic®"
(2) products, e.g. Mavic Support Service or sponsored team wheels.
This warranty does not exclude rights specific to each country. Consumers may
have other rights depending on their place of residence. Certain jurisdictions
make no provision for the exclusion or limitation of specific, incidental or
consequential damages, or limitations on the warranty period; the above exclusions
and limitations do not therefore apply to all. Local taxes, customs duties or
freight charges may be applied. In the United States, additional rights that
differ from one state to another may also be applied. Should part of this warranty
be found to be inapplicable by virtue of administrative or legal proceedings,
the other parts remain applicable. This warranty may not be available in certain
CLAIMS UNDER WARRANTY - PROCEDURE
Authorised retailers are at the users' disposal to manage any MP3 warranty claims.
The authorised retailer must obtain the consent of Mavic® After-Sales Service
(or its representative in the country concerned (1)) prior to returning a product
under warranty. The entire product, accompanied by proof of the date of purchase
(MP3 registration card, warranty card dated, signed and stamped by the authorised
retailer or other proof of the date of purchase) shall be sent by the authorised
retailer to Mavic® After-Sales Service (or its representative in the country
concerned (1)), which will undertake the operation. The new or repaired product
shall be returned to the authorized retailer.
MP3 REGISTRATION CARD
MP3 registration Card which is issued at the time of registration must be kept
in a safe place indefinitely. It must be used for any claims.
(1) Up-to-date list available on request from: MAVIC, 74996 ANNECY CEDEX 9,
(2) Claims made by other means or without obtaining prior consent for return
cannot be taken into consideration.